Frequently Asked Questions

Feel free to contact us for more info.

Categories:
ORDERING & SHIPPING | PRODUCTS & PRICES | REGISTRATION & ACCOUNT

ORDERING & SHIPPING

Only approved customers can log in and see the prices and products. Follow answer above, to log in.

No. PALKO are a wholesaler to the Billiard industry and do not retail to the general public. To be eligible to purchase from use you must hold a current ABN number and retail to the general public in Billiard or sporting based products. All retail enquiries will be forwarded to a retailer in your area. To apply to be part of our dealer network: click here.

We do not have minimum order quantities! Whether you need as little as a single tip, all the way to a carton of balls we can cater for everyone!

We ship accessories Australia wide via Australia Post and a wide range of courier services!. Due to the fragile nature of slate billiard tables, we are required to send these by a trained removalist. Removalists know how to handle and transport slate tables so they are not damaged.

Free freight applies to all accessory orders over $500 exclusive of GST to all states except Tasmania & Northern Territory. Free freight does not apply to tables, slate, timber lights, full packs, pool packs, rolls of cloth, combination scoreboards, table tennis tops, arcade machines or extra ordinary items & promotions.

Yes you can organise your own delivery method after we have processed your order. You are also welcome to pick up and pay for your order at our warehouse \ office \ factory.

17 Industrial Ave
Caloundra Qld 4551

PALKO Office Hours:
Monday – Friday: 8:00am – 5:00pm (AEST)
Saturday: Closed
Sunday: Closed

To ensure orders are despatched same day, order & payment (for non account customers) must be received by 12pm. Goods will not be despatched until payment is received for non-account customers. While PALKO strives to despatch most orders same day, due to large volume of orders, this may not always be possible.

PRODUCTS & PRICES

PALKO do not currently offer this service. General public enquiries will be forwarded to a billiard retailer.

PALKO are able to source a wide variety of custom products through our supplier chain. Please note that custom products have minimum order quantity and a deposit is required. Contact us on the form below for more information on this.

Tables are a speciality item and client needs vary according to size, and what cloth to use. We prefer that you contact our helpful sales team to discuss your needs on (07) 5491 5999.

This can vary on the type of table you are re-clothing. We have suggested cloth amounts but can supply how much cloth you are comfortable with. Due to the ever changing sizing, it is best to measure to ensure you will have enough cloth.

For your reference, the following is PALKO’s suggested cloth quantities converted to metres.

61” & 63” Wide Cloth
Table SizeBed OnlyFull Set – Cushions OnlyBed & Cushions
7ft1.66m0.64m2.29m
8ft2.10m0.73m2.82m
9ft2.62m0.81m3.43m
76” & 78” Wide Cloth
Table SizeBed OnlyFull Set – Cushions OnlyBed & Cushions
10ft2.61m0.92m3.53m
12ft3.85m0.92m4.76m
Simonis 78’’ Wide
7ftStraight Cut only Bed and Rails2.30m
8ftStraight Cut only Bed and Rails2.64m
9ftStraight Cut only Bed and Rails2.85m

If you have any further questions, please don’t hesitate to contact the PALKO office.

Your pricing will be shown when you log in. From time to time we offer discounts in our email campaigns that we send out to our dealer network. We will also be offering “coupon codes” in our email campaigns, which you will be able to enter online to get further discounts in the checkout process.

That depends on your account status, how much you order and a few other things, such as where, when and what is to be delivered. For example, an account customer who has ordered over $500 worth of accessories (exclusive of GST), and an invoice is sent with the delivery on credit terms, then there is no extra to pay on that transaction. If there is a current sales promotion on at the time of your order, your price may even be less in this example.

However, when applicable, credit card charges (e.g. using American Express), courier and delivery charges will be added to your order by our admin staff. Your online order and subsequent email notification is merely a record of what you have ordered from Palko. It is not an invoice.

For an exact price before delivery, please contact our admin staff using the form below, or call PALKO on (07) 5491 5999.

If you have any further questions, please feel free to submit a contact form here.

REGISTRATION & ACCOUNT

Get started with the Become a Reseller application form here:
https://palko.com.au/dealer-application/

To login, click on ‘Account’ in the top menu or follow this link:
https://palko.com.au/account

Scroll down to the bottom of the page and click the next page. Product pages are displayed in multiples of 10 products.

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If you are logged in you can change your password anytime (after logging in) by going to this link: https://palko.com.au/account/edit-account

or..

If you are not logged in, after going to the ‘Account’ page, click ‘Reset Password’:
https://palko.com.au/account/

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Go to the ‘Account’ page and click ‘Reset Password’:
https://palko.com.au/account/

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No. As a customer, you are not obliged to use our online ordering system via this website. You can continue to order your stock as you do now, with no change, This new system is only designed to make it easier for you, with up-to-date pricing and any current specials that may pop up.

Feel free to contact us for more info.